Terms and Conditions

  1. Background & Acceptance
    1.1. Quikchex Private Limited (“Quikchex”) provides HRMS software, payroll outsourcing, labour compliance support, mobile applications, APIs, documentation and related services (“Services”).
    1.2. These Terms & Conditions (“Terms”), together with the Privacy Policy at https://quikchex.in/privacy-policy/ and your Order Agreement Form (if available) govern all Services provided by Quikchex to the Client.
    1.3. By signing an Order Form / Term Sheet or using the Services, the Client agrees to be bound by these Terms.
    1.4. Quikchex may update these Terms from time to time. Updated versions will be posted on the Quikchex website, and continued use of the Services constitutes acceptance of the revised Terms.
    1.5. In the event of any conflict between these Terms and an Order Form, these Terms shall prevail unless expressly superseded in writing by Quikchex.

  2. Scope of Services
    Quikchex may provide any of the following Services as specified in the Order Form Agreement: HRMS and Payroll SaaS; Payroll processing / outsourcing; Labour law compliance support; Employee self-service; Implementation, migration, advisory and support services.

    Advisory Role: Quikchex may provide guidance relating to salary structure, payroll setup, compliance documentation and best practices. This guidance is intended to assist the Client, who remains responsible for determining the suitability and correctness of any structure, process, submission or compliance action.

  1. Access & Acceptable Use
    3.1. Subject to payment of fees and compliance with these Terms, Quikchex grants the Client a limited, non-exclusive, non-transferable right to use the Services for internal business purposes.
    3.2. The Client shall not reverse engineer, copy, modify or disrupt the software, attempt unauthorized access, or introduce harmful code.
    3.3. Quikchex may modify or discontinue features of the Services from time to time.

  2. Client Responsibilities
    The Client is solely responsible for:
  • providing complete, accurate and timely data, documents and approvals;
  • reviewing and validating all payroll outputs, reports, challans, filings and compliance documents prior to acting on them;
  • paying wages, reimbursements and statutory dues (PF, ESIC, PT, LWF, TDS, etc.);
  • ensuring compliance with applicable labour, tax and regulatory laws;
  • maintaining secure login credentials and user permissions.

    Quikchex processes information based on Client-provided data and instructions and does not independently verify such information.
  1. Payroll Outsourcing & Compliance Support (For Applicable Customers)
    5.1. For Certain Clients (based on their subscription), Quikchex prepares payroll calculations, reports, registers, challans, returns and compliance documentation based on Client inputs and approvals.
    5.2. Unless explicitly stated otherwise in the Order Form, responsibility for payment of statutory dues and final submission of filings remains with the Client.
    5.3. The Client must review and approve all draft filings before submission.
    5.4. Quikchex does not act as the Client’s legal representative, accountant or compliance officer before any authority.

  2. Fees, Taxes, Billing & Late Payments
    6.1. Fees and billing terms are as specified in the Order Form.
    6.2. Fees are non-refundable unless explicitly agreed otherwise.
    6.3. The Client is responsible for all applicable taxes including GST and similar levies.

    Late Payments & Interest: If undisputed invoices remain unpaid more than 30 days past their due date, Quikchex may, at its discretion, charge interest at 1.5% per month (or the maximum permitted by law) until paid. Quikchex’s decision not to charge interest in any instance does not constitute a waiver of its right to charge interest in the future.

    Suspension: Quikchex may suspend access for overdue payments without waiving or reducing the fees owed.
  1. Customization, Roadmap & Feature Requests
    The Services are provided as a standard product. Quikchex does not offer customizations for individual clients. New feature or integration requests may be evaluated based on product relevance, feasibility and roadmap priorities, and implementation timelines or pricing for such enhancements remain at Quikchex’s discretion.

  2. Third-Party Tools & Integrations
    Use of third-party tools or integrations is subject to their respective terms. Quikchex is not responsible for any errors, downtime, security issues or data loss arising from third-party services.

  3. Data Protection & Confidentiality
    9.1. Client data remains the property of the Client. Quikchex processes such data only to provide the Services and as described in the Privacy Policy.
    9.2. Quikchex implements reasonable security measures to protect Client data.
    9.3. Upon termination, the Client may retrieve its data for 30 days, after which Quikchex may delete or archive the data unless legally required to retain it.
    9.4. A separate Data Protection Addendum (DPA) may be provided if required.
    9.5. All software, documentation, workflows, and intellectual property created or provided by Quikchex remain its exclusive property.

  4. Service Levels
    Unless expressly included in a separate Service Level Agreement, no minimum uptime or response-time commitments apply.

  5. Partner / Reseller Purchases
    If the Client procures Services through a partner or reseller, commercial terms remain between the Client and Partner. Non-payment by the Partner may result in suspension of Services. Quikchex is not bound by partner commitments that conflict with these Terms. Quikchex may enforce these Terms directly against the Client.

  6. Intellectual Property
    All intellectual property in the Services belongs exclusively to Quikchex. The Client receives no rights other than the limited right to use the Services during the subscription term.

  7. No-Hire
    The Client agrees not to hire or solicit any Quikchex employee who has worked on the Client’s account during the term of the Agreement and for 12 months thereafter, without Quikchex’s written consent.

  8. Non-Disparagement
    Both Parties agree to act in good faith and not make or publish false, misleading or defamatory statements about the other Party or its services. Genuine confidential feedback is permitted.

  9. Disclaimer of Warranties
    The Services are provided on an “as is” and “as available” basis. Quikchex makes no warranties regarding accuracy, completeness, reliability, merchantability, fitness for a particular purpose or uninterrupted operation.

  10. Limitation of Liability
    16.1. Neither Party shall be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, goodwill or data.
    16.2. Across all claims, all causes of action and all time, Quikchex’s total aggregate liability shall not exceed one (1) month of Service Fees, calculated as the average of the fees paid by the Client in the three months preceding the event giving rise to the claim.
    16.3. The Client remains responsible for reviewing all outputs and recommendations before taking action.

  11. Indemnity
    The Client shall indemnify and hold harmless Quikchex, its directors, employees and affiliates from claims, penalties, losses or liabilities arising from:
  • inaccurate or delayed Client-provided data;
  • non-compliance with laws;
  • employee disputes;
  • misuse or unauthorized use of the Services;
  • reliance on outputs without adequate review.
  1. Arbitration & Governing Law
    Disputes shall first be attempted to be resolved amicably. If unresolved within 30 days, the dispute shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted by a sole arbitrator in Mumbai, in English. Courts in Mumbai shall have exclusive jurisdiction for matters not subject to arbitration. Indian law applies.

  2. Force Majeure
    Neither Party shall be liable for delays or failures caused by events beyond reasonable control including natural disasters, government actions, network outages, or strikes.

  3. Severability
    If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  4. Electronic Signatures
    These Terms and related documents may be executed electronically. Electronic signatures have the same legal effect as handwritten signatures.
  5. Entire Agreement
    These Terms, together with the Order Form and Privacy Policy, constitute the entire agreement between the Parties.
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